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Behind the Scenes of Holiday Install Season at IWG

(AKA: Why We Live Out of Road Cases, Eat in Parking Lots, and Would Still Do It All Again Tomorrow)

If you’ve ever wandered through a Christmas event and thought, “Wow, this looks effortless,” please know: somewhere behind that scene is one of our technicians zip-tying power cables by headlamp at 11:47 p.m., a production manager negotiating with the weather report, and a designer praying that a pixel map renders correctly on the first try.

Holiday install season is a beautiful, exhausting, joyful orchestrated chaos. And at Iron, Wood & Glitter, it is also our peak season of the year — the time when everything we do happens all at once, in multiple states, with multiple teams, under schedules that were definitely written by humans but feel suspiciously like they came from a divine trickster god.

We Don’t Work on “One Project at a Time” — We Work on All of Them

From August through early December, IWG becomes a hive that never sleeps. While clients experience holiday magic one installation at a time, our teams experience them… concurrently. At scale. With LOTS of caffeine, energy drinks, and naps in trucks. 

It’s not unusual for us to have crews in multiple cities at the same time, each working on a completely different project with its own personality, problem set, and timeline. A technician might be installing wreaths at a theme park one week, then jumping into a haunted attraction load-out, then flying to a resort for a Christmas village setup. Another tech might be on a long-term contract for six weeks, while our specialists bounce between short, fast-turn jobs like they have frequent flyer points to burn.

Iron, Wood, and Glitter truck

Meanwhile, the shop back in Florida? They’re not sipping eggnog. They’re running twelve months a year, building, refurbishing, CNC-ing, foaming, painting, wiring, stitching, metalworking, and generally creating the physical universe that our field teams will later bring to life.And working on updates for our trade show booths for spring shows like TransWorld Halloween and Attractions Show in St. Louis, Missouri. (Consider this an official hint to come visit us there). 

The holiday season is simply the time when everyone is busy everywhere simultaneously.

Collaboration Isn’t a Buzzword for Us — It’s the Only Way This Works

People love asking how we coordinate so many artists, technicians, project managers, fabricators, and designers across so many locations.

The answer is:
We’re a team of passionate people who actually care about what we create and therefore collaborate and communicate obsessively. And loudly. And constantly.
Because the scale of our work requires it.

Iron, Wood, and Glitter team at Epic Universe

Our full-time team spans every discipline you can imagine — lighting, carpentry, rigging, CNC work, scenic painting, engineering, fabric, foam carving, electronics, drafting, programming, logistics, and the very niche but very real art of “figuring it out on site without losing your mind.” Every project, whether it’s a haunted house overhaul or a full Christmas overlay for a theme park, features contributions from multiple people with wildly different skill sets.

Designers rely on technicians to see how their ideas translate in the field. Fabricators rely on PMs to understand installation constraints. PMs rely on shop leads to know what can and can’t be built in the time available. Customer service relies on communication from the field, and marketing relies on communication from all departments. We have weekly check-ins with the leadership team (check out our social media channels for a preview of what this sometimes looks like hehehe) and we’re texting, calling each other up, and touching base throughout the week too. Believe it or not we actually like each other! 

But a big part of why this works is because there’s no ego here. There’s just the shared goal of making something unforgettable for people to experience.

So What Does a Day Actually Look Like? Glad You Asked.

Let’s take a holiday install day. Not the glamorous aerial drone footage day. The real one.

You wake up in a hotel the work truck because you were this close to finishing and something with the lights went wrong so you decided to stay an extra night to fix it and it was easier sleeping in the truck than driving back to homebase. It’s either too hot or too cold. Breakfast is either AMAZING or it’s a squashed granola bar you found in your tool bag. Call-time is early. The lift is already humming. The client has already thought of another idea. The lights you tested yesterday suddenly have a mind of their own as you got a glimpse of last night. Someone is running DMX. Someone else is untangling garland. Someone is making final touches to the paint. Someone is explaining power loads to a facilities manager. Someone is on their 19th hundred zip tie. You’re also getting texts from the marketing manager,  “Don’t forget to snag some final pics for Insta!”

Iron, Wood, and Glitter crane moving scenery

At the shop, meanwhile, a completely different team is metalworking, painting, cutting foam, coating surfaces, printing signage, or fabricating parts for the next wave of installs happening three states away.

Remotely, our scenic designer is making adjustments to a rendering per the client feedback that the field team is getting so that the shop can fabricate the designs asap, working on upcoming white label designs for attractions to use, and planning for the next tradeshow. The marketing manager is scheduling out posts and making videos from the install, probably working on  an email campaign, and meeting virtually with potential companies to collaborate with in the same day. And the client relations manager is touching base with the next client on the schedule to ensure they’re ready for install day. 

By late afternoon, things start clicking. By early evening, the magic becomes visible. By the time you leave site, you’ve built something that was previously just a concept. 

You go to bed tired. You wake up and drive to the next site and do it again.
Because that’s install season — and honestly, we live for it.

Iron, Wood, Glitter team out in the field

How Big Are These Projects? Bigger Than You Think.

Some holiday installations are a few days. Some are weeks. Some are measured in acres. We’ve done everything from boutique resort displays to massive theme-park overlays, where the install footprint spans hundreds of acres and requires dozens of technicians, multiple fabrication streams, and logistical planning that looks like military strategy but with more glitter.

Projects can be 3,000 square feet.
They can also be 7,000, 15,000, or “Oh, this entire park?”

Ask us about the 70-foot Christmas tree at Silver Dollar City. Or the fall singing pumpkin show. Or the multi-year projects with SeaWorld, who we’ve partnered with since 2008. These relationships matter because they represent trust — clients who hand us the keys to their creative vision and say, “Go build the impossible.”

If You Want to Work in This Industry… Here’s the Reality

Students always ask what skills they need. The truth? Multiple. All of them. None of them. It depends.

What we look for in entry-level hires isn’t a specific technical résumé — it’s the fundamentals:

Show up on time.
Work hard.
Be coachable.
Have a good attitude.
Bring energy.
Bring passion.
Be prepared.
Stay curious.
Have a sense of humor.

Everything else, we can teach.
And we do teach — constantly. From rigging and power distribution to carpentry, lighting install, equipment operation, foam work, scenic painting, and engineering basics. People who start in one discipline often expand into several. Cross-training isn’t an extra here — it’s essential.

We don’t hire people to fill boxes. We hire people who want to expand out of their boxes into full fledged skill trees.

Why We Keep Doing It (Even When It’s Freezing, Raining, or Both)

Because when a display goes live and a crowd gasps… that moment is everything.

It’s the reason we spend months juggling timelines, climbing lifts, dodging weather systems, programming shows, building sets, grinding metal, mixing paint, managing crews, and occasionally sprinting across a property with a cable in our hands like we’re in an action movie.

Behind the scenes, holiday season is intense.
On the surface, it’s breathtaking. And we get to be the people who make that happen.

 

Want to See the Chaos Up Close? Or Want Us to Take It Off Your Hands?

After reading all of that if you’re thinking, “I want to collaborate with a team with passion like that”
or

“I want to do that for a living,” 

we’d love to talk.

Book a call with Kait
or
Join the Academy Waitlist
and learn how this industry really works… not the polished version, but the honest one, with diesel fumes, cold hands, ridiculous pride, and one hell of a payoff.

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